The BSc/ BSc (Hons.) Hospitality and Services Management program with a specialization in Real Estate, Retail, and Services Management is a pioneer program in India's hospitality and services management domain. It aims to develop an overall understanding of the business dynamics of the hospitality and selected service industries such as real estate and retail. This program tailors the curriculum to cover business fundamentals while incorporating specific knowledge and skills relevant to the Services Sector employment requirements.

The B.Sc/B.Sc (Honours) in Hospitality and Service Management programme blends core hospitality management principles with specialisations in Real Estate, Retail, and Services Management. Students can choose between a 3-year non-Honours or a 4-year Honours degree programme in hospitality management.

Hospitality Management courses emphasise business acumen, customer-centric strategies, and operational excellence, teaching graduates a wide range of skillsets in the hospitality and service industries. This programme ensures students are well-prepared to meet the growing demands of the ever-changing global hospitality and service economy.

Year 1
Year 2
Year 3
Year 4

Semester I:

Theory

  1. Rooms Division Operations

  2. Gastronomic Studies 

  3. Food and Beverage Concepts 

  4. Business Communication

  5. Foreign Language

 

Practical

  1. Yoga, Health & Wellness

  2. Kitchen and Service Practice (Lab)

  3. Soft Skills and Digital Literacy

 

Semester II:

Theory

  1. Introduction to Hospitality

  2. Introduction to the Services Industry

  3. Fundamentals of Accounting and Reporting 

  4. Retail Management

  5. Management Principles & Practice

  6. Principles of Real Estate

 

Practical

  1. Rooms Division Practice

  2. IT Business Tools

 

Note: Students have the option to exit the course after the 1st year (2 semesters) with a Certificate in Hospitality and Services Management.

 

Semester III:

Theory

  1. Culinary Management

  2. Beverage Management

  3. Business Economics

  4. Financial Management

  5. Organizational Behavior

 

Practical

  1. Culinary and Beverage Management Practice

  2. Property Management System

  3. Hospitality and Events Management

 

Semester IV:

Practical

  1. Practical Industry Immersion (26weeks - 24 weeks training + 2 weeks evaluation) in the Hotel/Retail/Real Estate/Service industry (Report / Feedback report from organization / Viva Voce) (Value Added)

  2. MOOC

Semester V:

Theory

  1. Hospitality Marketing 

  2. Human Resource Management

  3. Business and Hospitality Law

  4. Business Analytics

  5. i. Retail Strategy and Planning

            ii. Service Quality Management

            iii. Real Estate Finance

 

Semester VI:

Theory

  1. Supply Chain Management 

  2. Real Estate Management 

  3. Strategic Management 

  4. Digital Marketing

  5. Business Research Methods 

  6. i. Retail Operations Management

    ii. Service Innovation and Design 

              iii. Real Estate Development 

7. Research and Publication/Business Plan/Book Chapter

Semester VII:

Theory

  1. Hospitality Asset Management

  2. AI for Services Management

  3. Risk management

  4. Mergers and Acquisitions

  5. i. Global Retail Management

            ii. Global Services Management 

            iii. Real Estate Investment Management

6.Dissertation/Research and Publication (R)

 

Semester VIII:

  1. Option i. Real World Application (26 weeks - 24 weeks training+2 weeks evaluation) in the hotel/retail/service industry (report/feedback report from organisation/viva voce) 

OR

Option ii. Research publication

 

Elective Options and Specialisations

  • Real Estate Management

  • Retail Management

  • Event Management

 

Practical Exposure

  • Corporate expertise partnerships with ITC Hotels and Fortune Inn Valley View.

  • Internships and placements with Fortune 500 companies, enabling students to apply their research insights to top hospitality brands.


More details are available in the course curriculum document.

Potential Job Roles

  • Hotel Manager: Oversees daily operations of a hotel, ensuring guest satisfaction, staff management, and financial performance.

  • Service Operations Manager: Optimises service delivery processes in hospitality or retail sectors to enhance efficiency and customer experience.

  • Retail Manager: Manages store operations, sales, and customer service for brands, malls, or luxury retail outlets.

  • Real Estate Consultant: Advises clients on hospitality property investments, commercial leasing, or asset management.

 

Industries and Sectors Hiring Graduates

A B.Sc. (Hons.) Hospitality and Service Management from WGSHA opens doors to diverse sectors, including:

  • Hospitality and Tourism: Employment opportunities in luxury hotels, resorts, and cruise lines (e.g., ITC, Marriott, Hyatt).

  • Real Estate: Roles in hospitality real estate consulting, commercial property management, and mixed-use developments.

  • Retail: Leadership roles with luxury brands, mall operators, and customer experience teams.

  • Event Management: Careers in event planning, wedding planning, and corporate event curation.

  • Entrepreneurship: Starting boutique hotels, food ventures, or consultancies (supported by WEDC).

 

Opportunities for Higher Education

  • Master's programmes in Hospitality Management, Business Administration, or related fields.

  • Specialised certifications in areas like event management or luxury brand management.

Campus Infrastructure

  • WGSHA boasts state-of-the-art training facilities equipped with modern kitchens, bakeries, mock bars for hands-on learning, a Front Office Training Lab with hotel software and mock guest rooms
  • A student-run Café (Classic Café), Ministry of Bakery (MOB), and an on-campus Gourmet Store
  • 130+ computer systems with specialised software (SPSS, Diet Cal, multimedia tools).
  • Paperless e-pad examinations via tablets.
  • Library with 11,700+ books, 700+ CD-ROMs, and subscriptions to 50+ journals/databases (Scopus, EBSCO, Springer).

Student Clubs and Societies

  • Students can join a variety of Industry-focused clubs and participate in various events for networking and skill enhancement
  • Gastronomy Club, Wine and Spirits Club, Mad Over Baking Club, Digital and Social Media Club.
  • Regular food festivals, culinary boot camps, and wine appreciation programmes.
  • Cultural, Sports, Adventure, and Tourism and Heritage Clubs.
  • Participation in national/international hospitality competitions.
  • Welcomgroup Entrepreneurial Development Cell (WEDC) to nurture student startups.

Internships and Industry Collaboration

  • At WGSHA, students of B.Sc (Hons.) Hospitality and Service Management work on real-world projects in partnerships with prestigious institutes across the globe.
  • Partnerships with ITC Hotels and Fortune Inn Valley View for curriculum updates and live training.
  • Mandatory internships with top brands (Fortune 500 companies, ITC Hotels, etc.).
  • Workshops/seminars with global experts (e.g., Alain Ducasse Education, ISG Sommelier Certifications).
  • Collaborations with George Brown College (Canada), Campus Etoile Academy (Italy), and others.
  • Curriculum Conclaves with industry stakeholders to align with Outcome-Based Education (OBE).
  • Student/faculty mobility programmes (NCHMCT, SAGES Institute).

Indian and NRI/foreign national students can apply for WGSHA’s B.Sc/B.Sc (Hons.) Hospitality and Service Management course. The eligibility criteria are:

 

  • Indian Boards:

Pass in 10+2 or equivalent from a recognised Board

  • A level:

Minimum 2 out of 3 subjects in the ‘A’ Levels and 5 Passes in the IGCSE/GCSE, including English

The minimum requirement is an average of a ‘D’ grade

  • IB:

IB Diploma/Certificate with 3 subjects at HL and 3 subjects at SL with an overall minimum of 24 points

Minimum points required in a subject are 3 or above

The admission process for resident Indians is as follows:

  • Apply Online

  • Personal Interview (PI)

  • Merit List based on PI

  • Provisional Admission Notice to shortlisted candidates

  • Admission Formalities

The admission process for NRIs/foreign nationals is as follows:

  •  Apply online

  •  Submission of eligibility documents

  •  Admission Notice

  •  Fee Payment

  •  Issue of Provisional Admission Order

  •  Submission of final results

  •  Admission Order

Last date to Apply: April 30th, 2025.

More admission-related details are available in this document.

 

Meet Our Faculty

View all faculty

The faculty at WGSHA comprises seasoned academicians and industry experts with extensive experience in hospitality leadership, real estate, retail, and service management, ensuring a blend of excellent classroom learning and practical insights. Some key faculty members include:

Dr. Chef K. Thirugnanasambantham, Principal and Head of the Institution and

Dr. Chef K. Thirugnanasambantham

Principal and Head of the Institution

Dr. Rajasekharan Pillai K, Vice Principal and Associate Professor and

Dr. Rajasekharan Pillai K

Vice Principal and Associate Professor

Ratnadeep Bhattacharyya, Associate Professor and Coordinator at Department of Front and

Ratnadeep Bhattacharyya

Associate Professor and Coordinator at Department of Front

Research

WGSHA drives cutting-edge hospitality research, keeping faculty and students actively engaged through industry collaborations and academic investigations. Some key research topics and papers include:

  • Scope and Growth of Culinary Tourism in India

  • Hotel Industry amid COVID-19 Pandemic

  • Cardiovascular Disease Risk among Hotel Employees in Udupi District, Karnataka

  • Effect of Gastronomy from Farm To Fork

 

Student Involvement in Research

WGSHA has been actively involved in cutting-edge research since its inception in 1986. The institute encourages students and faculty to present and publish their work in prestigious national and international forums. The institute integrates industry-aligned research into its B.Sc (Hons.) Hospitality and Service Management programme, offering students hands-on opportunities.

 

What exit options do the B.Sc/B.Sc (Hons.) Hospitality and Service Management course at WGSHA, MAHE offer?
Students of the B.Sc/B.Sc (Hons.) Hospitality and Service Management course can exit after the 1st year (2nd Semester) with a Certification in Hospitality and Services Management, and after the 3rd year (6th Semester) with a B.Sc Degree in Hospitality and Services Management.
What specialisations are available in the B.Sc Hospitality Management programme?
Students of B.Sc Hospitality Service Management can specialise in Real Estate Management, Retail Management, or Event Management, blending core hospitality skills with sector-specific expertise.
Can foreign nationals apply for the B.Sc Hospitality Management programme at WGSHA, MAHE?
Yes, WGSHA welcomes resident Indian and NRI/foreign national students into its B.Sc Hospitality Management programme.
What are the career prospects after the B.Sc Hospitality and Service Management programme?
Graduates of the B.Sc Hospitality and Service Management programme can pursue roles like Hotel Manager, Retail Manager, or Real Estate Consultant, and work in sectors like luxury hospitality, retail chains, and event management
Does the B.Sc Hospitality Service Management programme at WGSHA, MAHE offer entrepreneurship support?
Yes, the B.Sc Hospitality Service Management course covers entrepreneurship management, and Welcomgroup Entrepreneurial Development Cell (WEDC) mentors student startups.
What global opportunities do students of the B.Sc Hospitality Management course at WGSHA, MAHE get?
Students of the B.Sc Hospitality Management course get global opportunities through partnerships with George Brown College (Canada), Alain Ducasse Education (France) among other student exchanges, certifications, and international internships.
What practical facilities do students of the B.Sc Hospitality and Service Management course get on campus?
Students of B.Sc Hospitality and Service Management train in state-of-the-art kitchens, mock bars, Front Office Labs, and on property management software.
How does B.Sc Hospitality and Service Management at WGSHA, MAHE support research in hospitality management?
Faculty and students of the B.Sc Hospitality and Service Management course research topics like culinary tourism and organisational resilience, publishing in journals and presenting at global forums.
What higher education options are available after B.Sc Hospitality and Service Management?
Graduates of B.Sc Hospitality and Service Management can pursue an MBA/M.Sc in Hospitality and Hotel Management, certifications in Hospitality Management and associated fields (e.g., ISG Sommelier), or niche programmes like Luxury Brand Management.